The Big Cat Sanctuary Ticket Portal

FAQs / Help

Are we allowed to bring our dogs?

Dogs are not allowed on site. It is NOT acceptable for dogs to be left in cars and action will be taken. We reserve the right to decline admission if you bring animals to site.

Are you open to the general public?

We are not open to the general public for Ticketed entry.

The Big Cat Sanctuary is a charity, whose mission it is, to provide support and protection for all of the world’s endangered cats, both big and small ,in captivity and in their natural habitat. We provide a safe, secure and stress free environment for all the cats residing at our centre.

When are the next BCS open days?

We run 5 public Open days a year and these are suitable for all ages. Tickets are on sale now, the events run at the end of July.

Are you going to be holding any more open days? 

Our Open Days are every July for 4/5 days towards the end of the month.  We are however open all the year round for pre-bookable Big Cat experiences which can be purchased on line or by phone.

What are your opening times for the Open Days? 

Our Open days are full day sessions running from 10:30am - 4:40pm.

Will I need to order a ‘free’ ticket for under threes to visit the open days?

Yes please, as we have to monitor the amount of people that we have on site each day and all children must be accompanied by adults.

Do you offer Group Rates for Open Days?  

Please contact us directly if you would like to bring a large group to our Open days.

Can we change the date of open day our tickets? 

Unfortunately the tickets are non-refundable and non-transferable but you are welcome to pass on to family or friends and rebook for your preferred day

Where is The Big Cat Sanctuary and how do I get there?  

Set in the Kentish countryside our site is not accessible by public transport. Our post code for Sat Nav is TN27 8PJ and is easily reached from the M20 motorway. The nearest train station is Headcorn which is a short bike or taxi ride away.

Is the site accessible for wheelchairs and pushchairs? 

Yes, we are generally wheelchair and pushchair friendly and class ourselves as an accessible site.  The site is fairly flat and have paths and roadways around most of the enclosures.  Please be aware, the grassy areas can become water logged in heavy rain or dried and cracked if extremely dry.  

I am not sure who will be using the ticket that I have just purchased. Does it matter who actually comes in with the tickets?

We will be scanning the tickets on entry, so therefore we do not need to have the purchaser present.

Is it possible to add tickets to the open day date we have purchased? 

Yes you can purchase additional tickets at any time, subject to availability.

I can’t print my tickets, can they be viewed on hand held devices? 

Yes, this is totally acceptable.  We can scan from your phone or from a paper ticket at entry.

Are there any concessions for disabled people and their carers? 

Unfortunately we do not offer concessions to any groups.  As a charity we rely on this income to continue our welfare, breeding, education and conservation programmes.

Do I need to wear or bring anything in particular to The Big Cat Sanctuary?  

We recommend wearing sensible, closed toe footwear as the pathways and terrain can be slightly uneven and come prepared for all weather conditions (water, sun cream, hats, water-proof coat, umbrellas etc).

Is there a gift shop on site?

Yes, we have a gift shop on site, as well as an online shop.

Can you cater for food intolerances? 

Yes, we can indeed. At our Open days, we have multiple food concessions available catering for all dietary needs.  If you are coming to join us for a person experience, please let us know when you book or complete your details.

Can I take photographs?

You are welcome to take as many pictures as you wish whilst  at The Big Cat Sanctuary, so be sure to bring your cameras or phones.

What happens if I have to cancel my visit?

Click here to view our terms & conditions to see our cancellation/admin fees which are applied.

Can I arrive earlier for my encounter?

Please don't arrive any earlier than15 minutes in advance of your time slot.

Do you offer short term work placements?

We now only offer internships for a 6 or 12 month period.  If you would like to apply for one of our internships please keep your eyes on the BIAZA website where we will be posting instructions on how to apply when the time is appropriate.